Returns at Rugs.ie
When you shop with us at Rugs.ie, we want you to be completely satisfied with your rug. You can return any standard unused rug purchased from us within 30 days for a full refund. Alternatively you can exchange your rug for a better fit. We offer a range of ways for you to return your rug - whether that’s dropping it into our Douglas store, arranging a courier collection or posting it back yourself. However you choose to return it, we’ll make the process as efficient as possible.
How To Return Your Rug
Choose the option that works best for you. When preparing your rug for return, please try and wrap it in its original packaging, fully sealed. If that’s not available, simply double-wrap it using spare plastic or refuse sacks to ensure it does not become damaged in transit. Please note we’re unable to accept returns on custom-made or made-to-measure rugs.
Return To Our Store In Douglas, Cork
You can return your rug free of charge to our showroom at Unit 106 St Patrick’s Woollen Mills, Douglas Cork, Ireland. Our eircode is T12 XN73. We're open Monday to Saturday, 10am to 5:30pm.
Arrange A Courier Collection
If you can’t make it to the store, we’ll be happy to arrange a courier collection. Simply complete our returns form and we’ll arrange the collection on a day that suits you. The cost for a collection is typically €20, but it will vary depending on the order. We are delighted one free exchange per order within Ireland.
Return It Yourself By Post Or Courier
You’re also welcome to organise your own return to our showroom address. Please fill in our returns form so we know when to expect your rug and process your return promptly.
Need Help Finding The Right Rug?
Still looking for the right piece after returning your rug? Book a design consultation and explore materials, colours, textures and styles with guidance from our in-house interior designer, Cormari. Whether you’re considering a statement piece or something more subtle, Cormari can assist you in choosing the perfect piece for your home.
FAQs
If you have questions about returns, refunds or would like some advice on rug sizing and styling please don't hesitate to contact us.
If you'd like to request a courier collection for your rug please complete our returns form.
Absolutely, we offer one free exchange per order within Ireland. Simply contact us regarding the rug you would like to exchange and we will arrange everything for you.
Our rug size guide takes the guesswork out of choosing the right dimensions. It’s full of clear advice on standard sizes and placement tips for every kind of space - from compact bedrooms to open-plan living areas.
If you've requested a courier collection we will organise for DPD to collect your rug on a day that suits you. DPD will also provide the returns label so no need to print anything.
